MSDynamicsworld – May 7, 2014

By Bridget McCrea, Contributing Writer



A new report from Aberdeen emphasizes a point that most people acknowledge but stubbornly few are able to act on – that it’s not enough to purchase, install, and implement a new enterprise resource planning (ERP) system without taking the time for both introductory and ongoing employee training.

In The Value of ERP Training, Aberdeen senior research analyst Nick Castellina shares new observations about how best-in-class organizations (i.e., those firms that tend to set the standards for other firms in the industry) approach the ERP training component and what they get in return for their efforts.

Getting it Down on Paper

The new Aberdeen report reveals that 66 percent of best-in-class organizations have documented and shared ERP training materials, and that such companies are most likely to integrate ERP training with daily business processes and create formal ERP education plans for employees. Additionally, these companies are 117 percent more likely than all others to have a certification program in place for ERP users.